Shipping & Returns
Who is covered:
This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").
If you purchased a product from someone other than Lushbanners®, or if the product was used (including but not limited to refurbished product – with the exception of products that are factory refurbished by LushBanners®), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.
What is covered:
This Product includes vinyl banner, fabric flag, banner stands frame and base. (What includes depends on specific Model and product).
All graphics and customized parts claims must be reported within 24 hours of receipt of Product.
Except as otherwise provided herein, LushBanners® warrants that the Product will be free from defects in materials and workmanship, when used under normal conditions.
What is the length of the Warranty Period(s):
The warranty period is 1 year from the original purchase date for the vinyl banners and fabric flags, with limited life time from the original purchase date for the banner stand frames and bases(For USA Only, excludes products sold before Dec 31, 2012). Standard 1 year for Non-USA banner stand frames and bases purchase.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);
(3) Damage caused by non Lush Banners® Parts.
(4) Consumable and Accessory Items, including but not limited to: Complimentary carrying bag/case, water bags ;
(5) Problems arising from other than defects in materials or workmanship; and,
(6) Other Items requiring periodic maintenance repair, refill or replacement with ordinary wear and tear,
(7) Claims on customized graphics and parts reported after 24 hours of receipt of Product,
This warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).
What Lush Banners® will ask you to do for warranty service:
Report your issue to LushBanners® Service Center within the applicable warranty period. Email firstname.lastname@example.org with your order number of the Product and attach photos of the damaged parts.
After contacting LushBanners® Service Center, you may be required to ship the Product properly packaged, freight prepaid, to the Service Center together with a note of your order number. You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.
What Lush Banners® will do:
If the problem reported concerning your Product is covered by this warranty and if you first reported the problem within the applicable warranty period, LushBanners® will repair or replace the Product at no charge to you for parts or labor. The decision as to whether to repair or replace the Product is made by LushBanners® in its sole discretion. The repaired or replacement Product will be returned to you freight prepaid address.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.
Lush Banners® is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Lush Banners® shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
This Warranty is the only warranty that Lush Banners® is giving for this Product. It is the final expression and the exclusive and only statement of Lush Banners® obligations to you.